Shipping

We ship within 24 hours of the order being placed.

This depends on whether it is an *International or a Domestic order. All orders within the Caribbeans are considered domestic orders and they are shipped and delivered within 3-7 business days. *Please see International Orders for more details.

We use the DHL and FedEx as our main carrier. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

We will send tracking information to the e-mail address associated with your order once the item has shipped.

On the last page before your click "Pay Now there will be a box where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "Pay Now". You cannot enter coupon codes if you click the "pay with PayPal" option or combined with other discount codes, you have to use the direct checkout feature to enter a code.

We typically ship out orders same-day when placed by 2pm. When we ship out your package(s), an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us

We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $50 and over. Otherwise, we charge a flat rate of $9.99 for shipping for anything else. *Orders that are being shipping outside of the Caribbean's are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list. *Please see International Orders for more details.

We ship most of our products all around the world except United States and certain restricted territories as per our Partner's Policies.

For orders placed directly through our site, international shipping costs will range anywhere from $16-$80 USD, depending on the total weight of the package. International packages will take typically 2-4 weeks to arrive to their destination. Please feel free to email us or give us a call if there is anything we can further assist you with.

Each country varies in customs fees and it's something we can't actually gauge. We charge international fee's in relation to your location as well as the total weight of your package and they range anywhere from $16-$80 USD, but any additional fees have to be taken up with customs in your country.

We typically ship out orders same-day when placed by 2pm. This means that once your order has left our warehouse, it will be to you in 3-7 business days. It tends to be closer to two, but some packages may take a little bit longer. If you’ve been waiting more than five days for a package, feel free to contact us and we will find the problem.

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately on +1 (855) 552-2742 upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.

If you find that you’re not completely satisfied, we will gladly issue you a refund. We offer a full, hassle free money back guarantee. That’s how much we love our customers. All we ask is that you send us a quick message on why it didn’t meet your standards.

Payment & Refunds

We accept Visa, MasterCard, Discover, and American Express, Apple Pay, G Pay, Amazon Pay, JCB, Diners Club. If your choice of payment method is not available, email us at support@caribonline.com and we’ll be happy to assist you.